Frequently asked questions
Short answers to what people ask before they pick up the phone.
The College of Immigration and Citizenship Consultants keeps a public register of its licensed members. Search by name before you hire anyone, and ask the person you are dealing with which licence they hold.
A conversation about where you are and where you want to be. We describe the routes that could apply, what each one would require and what your next steps might be. You decide afterwards whether to continue.
No consultant can promise an outcome. Final decisions on applications are made by Immigration, Refugees and Citizenship Canada (IRCC).
Some applications are straightforward and people complete them alone. Others have parts that are easy to get wrong. Our view on which kind yours is forms part of the first conversation.
It is a letter that tells you an officer has a concern and invites you to respond before a decision is made. The reply has a deadline, so do not set it aside. We read it with you and help you prepare the response.
We review where the file stands, explain what is ordinary and what is not, and set out the steps that may be worth taking.
Yes. You can speak with us by phone or meet in person at our west-end office, and you can send documents by email or upload, whichever suits you.
Anything that shows your status and history: a passport, a current permit, recent letters from the government and a rough list of your jobs and schools. A rough list is enough, and we will ask for the rest as we go.
Yours. You remain the applicant and answer for what the application says, which is why we ask you to read every page before it goes in.
Some matters, such as refugee claims, appeals and hearings before the Immigration and Refugee Board, need a representative with a different licence class. If yours does, we will tell you at the outset.
They are used for your file only, kept private and not passed on without your say-so.
It can. Some changes must be reported and others can alter which route fits. Let us know and we will sort out which is which.
No. We also review files that are already under way, such as ones that are delayed or have drawn a letter, and explain where they stand.
Ready to talk it through?
Share where things stand, and we will walk you through the routes that may fit.